Last updated: August 17, 2026
This Refund and Cancellation Policy describes the terms under which subscriptions to the Service may be cancelled and payments refunded.
The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Refund and Cancellation Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Policy) refers to GROGU PAYMENT SOFTWARE PRIVATE LIMITED, B-26 Canton Park, Petbasheerabad, Rangareddy, Telangana, India, 500067.
Service refers to Asaaneway, the software program and website provided by the Company.
Subscription means a paid plan (monthly or annual) that grants You access to the Service for a Billing Period.
Billing Period means the period for which You have paid in advance, i.e. one month or one year from the date of payment.
You means the individual or legal entity accessing or using the Service, or the company on behalf of which such individual is accessing or using the Service.
You may cancel Your Subscription at any time by contacting Us at the email address below. Cancellation takes effect at the end of the current Billing Period.
Upon cancellation, You will retain access to the Service until the end of the Billing Period already paid for. No further charges will be made.
We reserve the right to suspend or terminate Your Subscription if You breach our Terms of Service. No refund will be issued in such cases.
Subscription fees are non-refundable. Except as required by applicable law or as expressly stated in this Policy, We do not provide refunds or credits for any partial Billing Period, unused e-way bill quota, unused users or GSTINs, downgrades, or periods during which Your account remained open but the Service was not used.
Duplicate or erroneous payments. If You were charged more than once for the same Billing Period, or charged an amount different from Your plan price due to an error on Our part, We will refund the excess amount in full.
Service unavailability. If the Service is unavailable for a continuous period exceeding 72 hours due to causes within Our control (excluding scheduled maintenance and outages of the Government e-way bill portal or other third-party systems), You may request a pro-rated credit for the affected period.
Annual plans. If You cancel an annual Subscription within 7 days of the initial payment and have tracked fewer than 50 e-way bills, You may request a full refund. After 7 days, annual Subscriptions are non-refundable.
To request a refund, email Us at the address below within 30 days of the charge, with Your registered email address, GSTIN, and the transaction reference. We will review the request and respond within 7 business days.
Approved refunds will be processed to the original payment method within 7–10 business days. Depending on Your bank or payment provider, it may take additional time for the refund to reflect in Your account.
We may update this Policy from time to time. We will notify You by updating the "Last updated" date at the top of this page. You are advised to review this Policy periodically for any changes.
If you have any questions about this Policy, You can contact us: